Call Centers
Outbound call center services
We offer the following services along the sales and marketing value chain:
- Market analyses, studies and interviews in all European countries
- Dialog marketing campaigns
- Mailing activities
- B2B call centers (outbound/inbound)
- Extensive rollout of corporate portals
- Independent customer satisfaction measurements
- Lead generation
- Cold acquisition
- Systematic development of CRM databases
- Target group analysis
- Requirements analysis
Inbound call center services
We can support you along the service and hotline value chain:
- Activation of professional inbound hotlines
- Specific call acquisition
- Ticket recording
- Provision of automatic call distribution system
- Ticket recording and tracking
- Requirements analysis
- Analysis and provision of statistics