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Call Centers

Outbound call center services

We offer the following services along the sales and marketing value chain:
  • Market analyses, studies and interviews in all European countries
  • Dialog marketing campaigns
  • Mailing activities
  • B2B call centers (outbound/inbound)
  • Extensive rollout of corporate portals
  • Independent customer satisfaction measurements
  • Lead generation
  • Cold acquisition
  • Systematic development of CRM databases
  • Target group analysis
  • Requirements analysis

Inbound call center services

We can support you along the service and hotline value chain:
  • Activation of professional inbound hotlines
  • Specific call acquisition
  • Ticket recording
  • Provision of automatic call distribution system
  • Ticket recording and tracking
  • Requirements analysis
  • Analysis and provision of statistics